Shipping Costs and Methods

Local pick up is always an option. Select this option at check out and I will contact you to arrange pick up or drop off options.

Shipping costs are calculated automatically depending on the number of items you order, and is fixed rate based on weight and size. Below are some examples of how shipping rates have been fixed within the store.

1 mug $15 flat fee

2 mugs $20 flat fee

3+ mugs $25 flat fee

1-5 ornaments $15 flat fee

5-10 ornaments $20 flat fee

etc.

Christmas Tree shipping rates based on size

Shipping to the USA adds + $5.00 to above flat rates.

For international shipping, please contact me via emial: kilnitottawa@gmail.com

Shipping rates subject to change.

Shipping Times

For ready-made orders, our team processes orders within 1-3 business days of receiving them.

For custom orders, please allow 2-3 weeks for product development, glazing and firing process. Please note that delivery times may vary and we try our best to get the products Sto you as soon as possible..

Standard shipping within Canada, you can normally expect your package to arrive in approximately 3-7 business days. For locations further away from Ottawa, please allow additional shipping time.

Shipping to USA allow 1-2 weeks. I use lowest cost shipping with tracking.

Customer Support

Although we take all necessary precautions to ensure that your order arrives safely, unforeseen circumstances can sometimes occur. In the event that your shipment is damaged or lost during transit, please contact our customer support team immediately. We will work diligently to rectify the situation and provide you with a suitable resolution.

Should you have any questions or concerns regarding our shipping process, please do not hesitate to reach out. You can contact us via email us at kilnitottawa@gmail.com. We will get back to you as soon as we can..

Thank you for choosing us, we appreciate your business.

Enjoy your Pottery!!